I’m at the lake and needed to check out some info on my CIBC chequing account. So, no problem, signon to their online banking system like usual and …<\/p>\n
\nWe were unable to validate your card number and password. You will need
\nto reset your password to regain access to Online Banking. <\/p>\n<\/p><\/div>\n
\nPlease call Online Banking Customer Support at <\/p>\n
1-888-872-2422<\/span> (Canada and U.S.) or <\/p>\n 1-800-872-2422<\/span> (<\/p>\n select countries<\/a> 902-420-2422<\/span> (collect calls accepted).<\/p>\n Sorry my ….<\/p>\n I’ve got the right account number and password, but they have detected something “funny”.<\/p>\n Anyway, I call the number, go through IVR hell until I mess it up so bad an operator comes on the line. This should be easy eh? <\/p>\n Well Sir we need to verify your identity, can you tell me your account balance?<\/p>\n No, that’s what online banking is for, I don’t memorize these things<\/p>\n No problem Sir, can you tell me a recent debit card transaction?<\/p>\n No, I still don’t memorize that stuff, I rarely do debit transactions, and that’s what online banking is for, it keeps track of all that stuff.<\/p>\n No problem Sir, do you have a CIBC credit card?<\/p>\n Yes.<\/p>\n Can you tell me the amount of a recent transaction?<\/p>\n Smoke is now pouring out my ears. I recite some of the previous answers, plus I rarely use that card, I use my MasterCard<\/span>, perhaps I’ll switch banks all together!<\/p>\n He’s sorry<\/p>\n Then I remember that my Starbucks card reloads from the CIBC credit card, hey I can remember a recent transaction! I try to tell the guy.<\/p>\n I’m sorry, but you flunked the security quiz and I can’t take any more answers, you must now show up in person at a CIBC branch to straighten this out.<\/p>\n I tell him I’m mad and frustrated.<\/p>\n He’s sorry.<\/p>\n<\/p><\/div>\n Technorati Tags: cibc<\/a>, banking<\/a>, online banking<\/a>, frustration<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" I’m at the lake and needed to check out some info on my CIBC chequing account. So, no problem, signon to their online banking system like usual and … We are Sorry … We were unable to validate your card number and password. You will need to reset your password to regain access to Online […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_eb_attr":"","footnotes":""},"categories":[17,3],"tags":[],"class_list":["post-271","post","type-post","status-publish","format-standard","hentry","category-grab-bag","category-technology"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.bigdadoo.com\/blog\/wp-json\/wp\/v2\/posts\/271","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bigdadoo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bigdadoo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bigdadoo.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bigdadoo.com\/blog\/wp-json\/wp\/v2\/comments?post=271"}],"version-history":[{"count":0,"href":"https:\/\/www.bigdadoo.com\/blog\/wp-json\/wp\/v2\/posts\/271\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.bigdadoo.com\/blog\/wp-json\/wp\/v2\/media?parent=271"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bigdadoo.com\/blog\/wp-json\/wp\/v2\/categories?post=271"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bigdadoo.com\/blog\/wp-json\/wp\/v2\/tags?post=271"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\noutside Canada or the U.S.) To use this number, dial the country code
\nfrom which you\u2019re calling, then the toll free number, followed by 1.
\nFor example: 044-1-800-872-2422-1<\/span>. From all other countries outside Canada or the U.S., call <\/p>\n